IT Support & Consulting
Overview
Day-to-day helpdesk and proactive maintenance, with consultants available for roadmaps, audits, and projects.
What’s included
Unlimited remote support (per plan) + ticketing portal
Device/user onboarding, patching, backup monitoring
Asset & license management, monthly reporting
Optional onsite & after-hours coverage
Process
Onboard → Stabilise → Operate (SLA) → Review & Improve
Plans
Basic (business hours) • Standard (same-day + onsite) • Premium (24/7, 4-hour response, advanced security)
Tech & Compliance
RMM/EDR, M365/Google admin, documented runbooks, JML (joiners-movers-leavers). GDPR-aware; DPA available.
Mini case study
“Cleared ticket backlog in 3 weeks; improved patch compliance to 95%+.”
FAQs
Co-manage with internal IT? Yes.
Remote/hybrid teams? Fully supported.
